Client Services Specialist (SWIFT System)

Location: Hong Kong > All Hong Kong
Work type:: Full Time
  • Project implementation exposure
  • Deliver great customer services
  • Knowledge in SWIFT is a must

The successful candidate is expected to deliver great client services and support mainly for SWIFT messaging systems and other settlement systems.


  • Solve client's enquiries and problems through answering calls and other different channels
  • Participate in different projects and business initiatives as required
  • Assist in processes including client onboarding, service maintenance, contingency measures, and drill activities, fulfilling relevant service agreements and/or regulatory requirements
  • Communicate with business partners related to Company's services and projects through preparation and issuance of circulars and notes, detailing system enhancements and major system releases for settlement system users to make the necessary preparatory arrangements
  • Prepare training materials, and co-ordinate and conduct training on major system releases and new services for users
  • Drive and maintain customer satisfaction with business partners, and regulatory bodies
  • Manage the incidents with IT teams and provide update to management and stakeholders
  • Assist in managing development and maintenance works for the company's website, collaborating with vendors, IT teams and business stakeholders


  • Holder of a Bachelor's degree from business administration, banking or finance-related discipline or information technology with strong academic results
  • At least 5 years in project management and system implementation; or client services/ help-desks for providing system support; or payment operations for banking/financial services
  • Knowledge in SWIFT is highly preferred
  • Excellent command of English and Chinese, strong presentation and communication skills, good Mandarin would be a plus
  • A good team player, able to work with team to achieve business objectives


  • Stable working environment
  • Good medical & dental insurance scheme

To apply please click on the "Apply" button or contact Woody Chiu at or on 29196115 quoting ref no.68350 and job title for a confidential discussion. Your interest will be treated in strict confidence.

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